We're pretty straightforward about how we handle your info - here's the full rundown on what we collect and why
Last updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But we've tried to make this one less painful than most. At Xylona Rethven Quinth Architects, we take your privacy seriously because trust is kinda the foundation of any good client-architect relationship.
This policy covers what personal data we collect when you interact with our studio, whether that's through our website, email, phone calls, or in-person meetings. We're based in Toronto, Ontario, and we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act).
Bottom line? We only collect what we actually need to provide you with great architectural services, and we don't sell your info to random third parties. That'd be weird and honestly pretty unethical.
When you reach out to us or become a client, we'll typically collect:
For actual design work, we'll need stuff like:
Our website collects basic technical info automatically:
This helps us understand how people use our site and where we should improve things.
We're not doing anything sketchy with your data. Here's what we actually use it for:
Important: We'll always ask for your explicit permission before using your project photos in our portfolio or marketing materials. Your space, your call.
We're pretty protective of your information, but there are some situations where we need to share it:
To actually get your project built, we work with:
These folks only get the info they need to do their part of the job.
We use some third-party tools to run our business:
All these providers are vetted and have their own privacy commitments.
Sometimes we're legally obligated to share information:
What we DON'T do: Sell your data to marketing companies, spam you with unrelated offers, or share your info with competitors. That's just not how we operate.
Yeah, we use cookies - but not the delicious kind. These are small data files that help our website work better.
These are necessary for the website to function. They remember things like:
We use Google Analytics (or similar tools) to understand:
This data is anonymized - we're not tracking individual users around the internet like some creepy surveillance operation.
You've got control here. Most browsers let you:
Check your browser's help section for instructions - every browser handles this differently.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
You can ask us what personal data we have about you, and we'll provide it in a reasonable format. This includes project files, communication records, and any notes we've kept.
If something's wrong or outdated, just let us know and we'll fix it. We want our records to be accurate anyway - it makes our job easier.
You can request that we delete your personal information, with some exceptions:
But outside those requirements, we're happy to delete what we can.
You can unsubscribe from marketing emails anytime - there's always an unsubscribe link at the bottom. For project-related communications, we'll need to keep you in the loop until the work's done, but after that you can opt out of future contact.
Want to take your project data to another architect? We can provide your files in common formats like PDF, DWG, or whatever makes sense for the information type.
Just email us at studio@xylonarethvenquinth.info or call (416) 555-0847. We'll respond within 30 days, usually way faster. We might need to verify your identity first - can't just hand over someone's project plans to a random person who emails us.
We take reasonable precautions to keep your data secure:
That said, no system is 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a data breach, we'll notify affected clients promptly and work with authorities as required.
Different info gets kept for different periods:
When it's time to delete information, we actually delete it - secure file deletion, not just moving stuff to a recycling bin. Physical documents get shredded. We don't keep unnecessary data hanging around.
Our services aren't directed at anyone under 18. We don't knowingly collect personal information from minors. If you're a parent or guardian and think your kid has provided us with personal info, please reach out and we'll delete it.
Of course, families with children are welcome clients - we design lots of family homes - but the contractual relationship is with adults.
Privacy laws and our business practices evolve, so we might update this policy occasionally. When we make significant changes, we'll:
It's worth checking back here once in a while, especially if you're a returning client or considering a new project with us.
If you've got questions about this privacy policy, want to exercise your rights, or have concerns about how we're handling your information, here's how to reach us:
Xylona Rethven Quinth Architects
127 Queen Street West, Suite 402
Toronto, ON M5H 2M8
Canada
Phone: (416) 555-0847
Email: studio@xylonarethvenquinth.info
We'll get back to you within 2 business days for privacy-related inquiries. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
We're a Canadian firm operating under Canadian law. If you're contacting us from outside Canada, your information will be transferred to and processed in Canada. By engaging with us, you're consenting to this transfer. Different countries have different privacy standards - Canada's PIPEDA is pretty robust, but if you're in the EU or somewhere with specific requirements, let us know and we'll work with you.